RETURN POLICY

McLarenbits is owned and operated by DNA Engineering Co., Ltd.

This Return Policy applies to all products purchased through:

https://mclarenbits.com

Our Return Policy forms part of and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

By making a purchase through the website you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.

RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, so we make returns and refunds if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 14 days of the delivery date. If it has been 14 days since the delivery of the product, we cannot offer a refund. Please note that, if the customer requests the return of the product, the return costs will be charged to the customer.

To request a return please send your request through our contact information. All accepted return requests will receive a return authorization number for the return shipment.

Important: Custom made products and parts, customized products and made to order products are non-returnable and non-refundable. Due to the fact that these types of products are made to customer specifications and measurements, all sales are final and non-refundable.

Cancellation Policy: In case the customer places an order and the part is not in stock, he will be given the option to wait for the production time of the part of the refund of the value paid for the part.

Please contact us immediately after placing the order, if possible, the same business day or in a maximum of 2 business days. We will proceed to cancel the order and refund you the corresponding amount.

We will apply a cancellation fee of 5% of the total amount paid for the product.

• CONDITIONS OF RETURN
  All returns must be approved in advance and require a “Return Authorization Number” RAN.
• Full name of the person who placed the order.
• Order number.
• Items must be in a brand-new condition and not have been used (unmarked, unaltered, and undamaged).
• All returns must be accompanied with your invoice as proof of purchase.
• Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
• Shipping return costs and handling charges are non-refundable.
• McLarenbits reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.

RETURN ADDRESS
If the request for return of the product is accepted, the customer must send the product or the corresponding part to the following address:

DNA engineering Co., Ltd. head office.

124 Chomfah-Warangkul Klong village (soi 1/6) Rangsit-Nakhon Nayok 64,

Tambon Prachathipat Amphoe Thanyaburi Pathumthani 12130 Thailand

DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products. Parts or products partially damaged during shipment must be reported immediately to the courier at the time of delivery. The recipient’s shipping damage claims must be retained in the original package for inspection or collection by the carrier.

if upon receipt of the product, it is found to be defective or damaged, please contact us through our contact information. Claims for shipping damage must be addressed or investigated within seven days of receipt of shipment.

If you receive defective or damaged parts or products, please send us the following information:

• Full name of the person who placed the order.
• Order number.
  Proof of damage or defect of the product (photo or video).

PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.

UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any return and re-shipping fees.

CONTACT US
If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

McLarenbits.

Phone +66852500117

info@mclarenbits.com